Privacy Policy



This website is operated by Complete Movement (“we”, “us” and “our” below). We are committed to protecting and respecting your privacy and complying with the Data Protection Act 1998. We are a Data Controller in terms of the 1998 Act.  This statement sets out our privacy policy and explains what we do with the personal information that we collect from our users.  Please read the following to understand our views and practices regarding personal information.  If you have any questions or concerns regarding this statement, you should contact us using the details given at the end of this statement.

Please note that this policy applies only to our website and not to the web sites of other organisations to which we may provide links.  We are not responsible for the privacy policies or practices of such third party sites and you should make your own enquiries in respect of them.

Collection of your information

We may collect personal information from you when you access the website for auditing usage of the site and for general administration purposes. The information we may collect will comprise some or all of the following: your name, address, telephone and fax numbers, e-mail address, IP address and post code. Your IP address is a unique identifier for your computer, but should not be linked to any information from which you are personally identifiable.

We may in some cases collect information about you that may not be personal data. For example the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of a website from which you linked to our website.

Use of your information

We will use the information we collect to track and monitor the usage of our website and help us understand the patterns of site visitors. This will help us operate the site more effectively, identify what sort of information is of interest to our users and assist us in business processes such as accounting, marketing and record keeping.

Third parties

We do not sell your personal information to others.  We may share your personal information with third parties but only in the strictly limited circumstances set out below.

– We may share your personal information with authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.  All e-mails and newsletters from our website allows you to opt out of further mailings.  With your consent, we may share information with other health professionals that you are working with, such as your physiotherapist or chiropractor.

–  We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any claims or actions; or to protect our rights or those of our customers and the public.


A cookie is a small file that is stored on your computer’s hard drive by your web browser which tracks your movements within websites and makes the website work better for the user.  Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance.  If you choose not to accept cookies it may affect the look and functionality of the site.

Like most websites, we use analytical cookies to collect information about how people have found the website and how they then use our website eg what pages they visit on our site and how long they visit for. This allows us to understand which are the most popular areas of the website and to improve my products and services for customers. These cookies do not collect or store visitors personal data so this information cannot be used to identify individuals. We do not share this analytical data.


We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a Secure Server and network firewall connection.  Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

Internet and Data Storage

The Internet is inherently insecure. Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of our website is at your own risk

Transmission of Data Overseas

Personal information may be collected by us using the ‘MindBody’ electronic booking service. This is a US-based service and the information collected is stored on servers based in the US. Information concerning the security of information stored by MindBody is available at

Other than set out above, we will not transfer your personal information to a country outside the European Economic Area without having assessed the adequacy of protection for individual rights in respect of personal information available in that country. If we should for any reason need to do so, we will ensure that the information is transferred in accordance with this privacy policy and the UK’s Data Protection Act, 1998 and other applicable data protection laws.

How can I access my personal information?

You have certain rights as a Data Subject under the Data Protection Act 1998 to request details and in certain circumstances a copy of the personal information which we hold about you. The law states that we may charge you a fee (currently £10) for providing this information. If you would like a copy, please write to us at the address below and mark your envelope “Personal Information Request”. Should you discover any inaccuracies in such personal data, please notify us as soon as possible at the same address. We will then correct our records and notify any third parties to whom such personal data may have been supplied.

Changes to the privacy policy

We reserve the right to modify or amend this privacy policy at any time and for any reason. Details of any changes will be posted at the top of the privacy policy web page.

Contact Address:

Complete Movement, Opera Close, 22c Court Street, Haddington, East Lothian, EH41 3JA.

Tel: 01620 24 88 61   Mob: 07799 123 635


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